So I bought it for the Steph article, but find myself reading the whole thing. What a CROCK! Here's a tip from them to get along with a coworker (page 76)
Share a weakness: If you're dealing with someone who seems resistant for no reason, she may feel threatened by you. Reveal something less-than-wonderful about yourself so your listener knows you're not perfect. She'll feel better about herself and about you.
I repeat, WHAT A CROCK. The second you share your weakness, bitchy co-worker uses it against you every way she/he can. This is personal experience talking. She/he may be nicer to your face, to try to put you off the scent of their plot to destroy you in Melrose Place-esque fashion.
The same article gives a decent definition of cognitive dissonance, but then applies it in a bogus manner. Oi vey